As the Lunar New Year holiday draws to a close, travelers returning home or from holiday trips with their families have been arriving back in Taiwan in succession. Kaohsiung Airport has recently experienced a surge in returning passengers. The Border Affairs Corps of the National Immigration Agency (NIA), through its Kaohsiung Airport Border Affairs Brigade, has deployed adequate frontline personnel to facilitate passenger flow, while all e-Gate lanes have been fully activated. Returning travelers noted that arrival clearance was fast and that the new generation e-Gate was highly convenient to use. In addition, the NIA officially launched newly established family-friendly counters at Kaohsiung Airport during the Lunar New Year holiday, providing more considerate and convenient immigration clearance services for passengers with limited mobility, families traveling with children, and pregnant travelers. Many passengers expressed their appreciation for the NIA’s dedicated counters and praised the service as warm and thoughtful.
The NIA stated that, in order to create a more people-oriented and traveler-friendly clearance environment, family-friendly counters have been specially planned and installed in both the arrival and departure inspection areas at Kaohsiung Airport. Unlike standard immigration counters, these family-friendly counters are set at a height of only 88 centimeters, allowing children to interact face to face with immigration officers and making the inspection process more welcoming and reassuring. Travelers eligible to use the family-friendly counters include persons with limited mobility, infants and toddlers under the age of two, passengers pushing strollers, pregnant travelers, and unaccompanied minor passengers.
This year, the number of regularly scheduled weekly flights at Kaohsiung Airport has surpassed pre-pandemic levels, reaching 814 flights per week—an increase of 12 percent compared with before the pandemic. In response to the growing number of outbound and inbound travelers, the NIA has now completed the full deployment of the new generation e-Gate at Taoyuan International Airport, Taipei Songshan Airport, Taichung Airport, Kaohsiung Airport, and the passenger service center at Kinmen Shuitou Harbor. Travelers aged 10 or above and at least 120 centimeters in height—including Taiwanese nationals holding chip-enabled passports and foreign nationals with valid residence permits—can complete immigration clearance in as little as 10 seconds. Whether entering or leaving Taiwan by air or sea, travelers can enjoy a smart and user-oriented immigration experience. The NIA will continue to optimize immigration clearance facilities and measures to provide travelers with friendly, efficient, and convenient services.
